Privacy Policy
Overview
At PineForest, we value your privacy and are committed to transparency in how we handle your information. This Privacy Policy explains the types of data we collect, how we use it, and your choices regarding communications, including SMS notifications.
Information We Collect
Business Information:
- Publicly available business data from directories and online sources
- Public social media activity and business-related content
- Publicly available website content
- General business-related public online presence
Personal Information:
- Name
- Email address
- Phone number
- Any information you voluntarily provide when using our services
How We Use Your Information
We use the information we collect to:
- Provide and improve our services to you and your business, including SMS notifications
- Enhance user experience and develop insights for your businesses
- Aggregate publicly available business data to help you assess their digital footprint
- Analyze and provide insights to you for improving business visibility and engagement with your customers
- Monitor and track changes in online business presence across multiple platforms
By providing your phone number, you consent to receiving SMS messages related to service updates and relevant communications. Standard messaging rates may apply. You can opt out at any time by replying "STOP" or following the opt-out instructions in the message.
Data Sharing & Disclosure
We Do Not Sell Your Data: PineForest does not sell, rent, or trade your personal information or business data to third parties for marketing or advertising purposes.
Service Providers: We may share information with trusted third-party service providers who help us operate the platform, including:
- Clerk.com: Authentication and user management
- MongoDB: Database storage and management
- Amazon S3: Image and file storage
- Google Gemini: AI content generation and analysis
- Ayrshare: Social media publishing and management
Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety.
AI-Generated Content
How We Process Your Content: When you use PineForest to generate marketing content, we use AI services including Google Gemini to:
- Analyze your business information and preferences
- Generate marketing content tailored to your brand
- Create images and visual content for your campaigns
- Optimize content for different platforms and audiences
Data Retention: Generated content is stored in your account and associated with your business. You can delete content at any time through your account settings.
No Marketing Use: We do not use your business information or content for marketing or advertising purposes unrelated to your account. We do not sell your data to third parties.
Content Deletion & Data Retention
Your Right to Delete: You can delete your account or specific content at any time through your account settings or by contacting us.
Deletion Process: When you delete content:
- Content is removed from active display and your account
- Data is deleted from our primary databases and storage systems
- Scheduled posts are cancelled
- Some data may remain in backups temporarily but will be permanently deleted according to our retention policies
Security
Security Measures: We implement industry-standard security practices including encryption (HTTPS), secure authentication, and regular security audits.
Data Protection: Your data is stored securely using encrypted connections and secure cloud storage services. However, no system is 100% secure, and we cannot guarantee absolute security.
We respect your privacy and do not sell, rent, or share your personal information, including your mobile number and SMS consent data, with third parties for marketing purposes.
Account Security: You are responsible for maintaining the security of your account credentials. Use strong passwords and notify us immediately if you suspect unauthorized access.
Your Privacy Rights
You have the right to:
- Access: Request access to your personal information and business data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and all associated data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
To exercise these rights, please contact us at privacy@thepines.ai.
If you have any questions or concerns about our privacy practices, please contact us at privacy@thepines.ai.
Opt-Out of Communications
You may opt out of SMS communications at any time by:
- Replying with "STOP" to any SMS message
- Clicking the "Unsubscribe" link in any email
- Emailing us at optout@thepines.ai
We'll process your request within 48 hours. Standard messaging rates may apply.
Contact & Support
If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please contact us:
Support Email:
Response Time: We aim to respond to all inquiries within 48 hours. For urgent privacy concerns, please indicate "URGENT" in your subject line.
Data Protection Officer: For privacy-related inquiries, you may also contact our privacy team at privacy@thepines.ai.
